SRS Symptoms

If you have any of these faults then you will require our Genuine Samsung SRS Repair Kit..

There are two main problems, Cooling and Noise which have the following symptoms:-

Cooling Issues

  1. Warm food and drinks on the shelves within the fridge or freezer (is usually most noticeably higher up in the freezer)
  2. Food freezing in the vegetable drawers within fridge
  3. Ice forms on the evaporator cover in fridge near vents
  4. There is NO water flow through the water dispenser.
  5. Fridge temperature display fluctuates – to check actual temp switch appliance off and then on again – display will then show correct temp
  6. Appliance may trip electricity

Noise Issues

  1. Noise in fridge which stops when you open the fridge door

Genuine Samung SRS Repair Kit

This genuine Samsung SRS Repair Kit includes
• Genuine Samsung Fridge Freezer Repair Kit for SRS
• Simple easy to follow written instructions fitting instructions that anyone without any technical experience can use to install
• Access to “how to install” video instructions
• Access to our engineer via telephone support if you are experiencing any problems. Please be assured we have repaired thousands of appliances ourselves so you are in safe hands.

This genuine SRS Repair Kit requires NO technical knowledge or previous experience to fit.

We post throughout the UK and Europe.

Buy Your Genuine Samsung Fridge Freezer SRS Repair Kit Here.

Genuine Samsung Repair kit for the American Side by Side Fridge Freezer SRS Model (Please note there is a separate kit for the SRS Coolzone model which is distinguished by the fact it has three drawers at the bottom of the fridge rather than the usual two)

How to Check Which SRS Model You Have

It’s important to make sure you purchase the correct kit. If you are unsure which model of the Samsung Fridge Freezer you have you will need to check the model number as follows.

You will find the model number by opening door of the fridge and looking for a sticker that will be approximately at eye level on either of the two side walls.

Alternatively you can find a barcode sticker on the outside of the appliance on the bottom left hand side.

If the model number of your Samsung Fridge Freezer begins with any of the following model formats then this genuine kit is compatible and will resolve the problem with your Samsung American Fridge Freezer:-

• SR-S2025
• SR-S2026
• SR-S2027
• SR-S2028
• SR-S2029

There are actually numerous combinations for the last 3 or 4 letters of the model number. As an example SR-S2029CSS, or SR-S2028CVW are all typical model numbers which this kit can be used on.

If your Samsung SRS fridge freezer is a Coolzone model as distinguished by the fact it has three drawers at the bottom of the fridge instead of the standard two drawers that other SR-S models have then you require our Genuine SRS Coolzone Repair Kit

The Coolzone models have a J or K after the SRS, i.e.
• SRSJ
• SRSK
Once gain there are actually numerous combinations for the last 3 letters of the model number. For example SRSJLAL or RSRSKGRS

If you have these models then you require our Genuine SRS Coolzone Repair Kit

 

Buy your Genuine SRS Samsung Fridge Freezer Repair Kit Here.

70 Responses to SRS Symptoms

  1. June says:
    November 8, 2012 at 10:49 pm

    I have a samsung S2028CVW Fridge freezer and I’m not sure if it is worth repairing, due to it’s age, or even if your kit will fix the problem. It kept tripping the circuit breakers and blowing the electricity supply. I then noticed a terrible smell of burnt rubber from the fridge compartment and a yellowish discolouration under the tube at the botton/back of the fridge compartment. the fridge had previously been freezing up, to the extent that it was pushing the bottom drawers forward in the fridge. The water dispencer stopped working years ago. On removal of the inside panel, found the wires on the right hand side had completely melted. would you advice if this can be rectified easily or should I call it a day. I am worried that it might have been more serious and caused a fire.

    Reply
    • samsungf says:
      November 9, 2012 at 10:31 am

      Hello June

      It’s probably worth repairing; our chief engineer has seen this before. It may be best if you email us some pictures of the damage.

      We can then take a look and decide

      Reply
  2. chester says:
    November 3, 2012 at 1:54 am

    I have a SRS 596 NP twin cooling fridge, with a defrost problem. Freezer is fine on -22 c, fridge ices up and then makes a noise as fan catches on ice .I have turned fridge off for 24 hours, and then turned back on. It worked fine for a little over a week, before having same problem. Will the srs kit fix this

    Reply
  3. Iain Sanderson says:
    August 14, 2012 at 3:45 pm

    Hi there, I have a Samsung SR-S2028DVW (2004 model) side by side fridge. Noticed a couple of weeks ago that the fridge side was warming and getting to room temperature even though the door indication was +1 degree, freezer side is fine. Googled the problem and a you-tube clip suggested I defrost the evaporator behind the plastic panel at the bottom of the fridge with a hair dryer. Followed these instructions and removed ice from the evaporator and inside panel and around the impeller recess. Put it all back together and it was fine for two days. Spent yesterday morning doing it all again and am not sure whether it has worked or not, the cool air flow is definitely less from the vents after one day. Also raised the fridge temp to +6 to see if that makes any difference, still doesn’t seem right :(

    Any repair advice would be appreciated. Cheers Iain.

    Reply
  4. Richard says:
    August 8, 2012 at 10:50 am

    Hi I have an SR-S2029CSS. It has been working perfectly for many years but in the past couple of weeks it has been cooling (fridge and freezer) to the set temperature and then stopping. The temp then rises in both the fridge and freezer but this does not register on the temp readout (the temp readout stays at the set temperatures). This can easily be reset by switching it off and on again and at this point the real temp reading are shown and the fridge and freezer begins cooling again. This issue has been repeating itself since it started and although it isn’t disasterous it is annoying and will obviously become a significant problem if we go away for any length of time. Your advice would be much appreciated – thanks

    Reply
    • samsungf says:
      August 8, 2012 at 12:33 pm

      Hello Richard

      I’ve just read your comments on our website and the symptoms can be remedied by fitting the genuine Samsung SRS repair kit which is designed to fit the problem you have.

      If the appliance works for a period of time, then ceases to work but works again once you have turned the appliance off and back on then the genuine Samsung SRS Repair Kit will remedy your problem.

      Here is the link to purchase the kit http://samsungfridgefreezerproblems.co.uk/samsung-spares/srs-repair-kit-2/

      We offer Genuine Samsung Parts & Samsung Engineers on Call for A Quick – Cost Effective Fix for Your Samsung Problems

      With over 20 years in appliance repairs, we understand your frustrations and that you need to quickly identify your problem and order the right Samsung parts.

      Reply
  5. John Lowe says:
    August 7, 2012 at 7:52 pm

    Hi

    I have a SRS2026CVW that was is continually setting of the RCD Circuit Breaker witthin the house. There is also a smell of burning/smoke from within the fridge. Any ideas what has blown and does your repair pack help fix it??

    Reply
    • samsungf says:
      August 8, 2012 at 12:23 pm

      Hello John

      I’ve spoken with our chief engineer regarding your comments on our website and the symptoms you he confirms that the genuine Samsung RS21 repair kit is designed to remedy it.

      The burning smell will be form the old element which has been burnt out by the tripping. This forms part of the kit. The kits has all modified parts and overcomes the problems of tripping the house electricity supply

      Here is the link to purchase the kit http://samsungfridgefreezerproblems.co.uk/samsung-spares/srs-repair-kit-2/

      We offer Genuine Samsung Parts & Samsung Engineers on Call for A Quick – Cost Effective Fix for Your Samsung Problems

      Reply
  6. Jacquie says:
    July 2, 2012 at 11:05 am

    I am currently in Australia but coming over to the uk in a couple of weeks. We have a samsung SRS584DP with the problems you have detailed above. Ie back of fridge freezing up and no water. Would your repair kit fix this model ?

    Reply
    • samsungf says:
      July 2, 2012 at 1:57 pm

      We have send several SRS kits to Australia, but its recommended that you sent us a few pictures by email first just to make sure there is nothing unusual about your appliance
      Obviously the cost to post to Australia is higher than that on our website which is for UK only

      Reply
      • Jacquie WInch says:
        July 18, 2012 at 4:12 am

        Hi,

        I can not find an email address anywhere to send the picture to and i do not seem to be able to attach them to this reply service. Could you poosibly send me an email address Thanks

        Reply
  7. Mike says:
    June 10, 2012 at 2:59 pm

    Hiya, we have a SR-S2029 CSS

    The freezer is warming up, the fridge is to but doesn’t seem as much. If its switched off and on again it will get back down to temp and then warm again. I’ve plugged it into a timer switch to go off four times a day, which keeps the fridge about right but the freezer is sometimes warming by 10 degrees or more.

    Have had a look at the back of the fridge and freezers neither has any build up of ice behind the panels, which is not surprising considering how warm they get. The Freezer must have some kind of heat as it warms so quickly. I have turned it off for 24hours to check there was no hidden ice build-up.

    I’ve run out of ideas, do you have a kit that will definitely fix the problem?

    Thanks for any help, Mike

    Reply
  8. Michael says:
    May 28, 2012 at 8:19 am

    Hi, I have a SR-S2028CVW, the display panel is dead, no segments on at all, I also noticed that the ice maker was at the point of emptying ice and has stopped just before the ice comes out of the tray, despite this the fridge and freezer and water all work fine, your help would be appreciated

    Reply
  9. Stuart Hawley says:
    April 3, 2012 at 5:08 pm

    Iv been having the normal Samsung problems! fridge warm at top bottom freezing so I paid out nearly 300£ to get a kit and have it fixed but now the water bottle at the bottom of the fridge is frozen and the water has stopped?! I was told by the engeneer that the whole kit wasn’t used just 1 thermostat or sensor to tell the fridge when to defrost is this new problem linked to the kit or is he right to charge me again really apreciate your help Stuart

    Reply
    • samsungf says:
      April 3, 2012 at 11:04 pm

      Hello Stuart
      I recommend that you go back to the engineer who sold you the kit. We can’t possibly advise you as we don’t know what specific parts were fitted.
      If you spent £300 on a kit then that is over double what we sell our kits for and we have a 100% success record.
      The water bottles can be frozen at the initial time of the fault, so sometimes have already become cracked or so damaged that they do need to be replaced. That damage may not be apparent initially.
      It is one matter needing to replace the water bottles in addition to having installed the repair kit, but it sounds like you are still experiencing fundamental problems which have not been remedied.
      When we sell one of our kits we guarantee it will provide a remedy, but all the pats must be used. If you had purchased the repair kit form us, but then decided to only fit some of the parts, then the fault would invariably reoccur. The purpose of the kit is to replace the related parts with the latest modified ones. They all work in combination with each other. If you only fit some of the parts then you are unlikely to get a satisfactory result.
      I can’t comment on your situation as it’s impossible to tell if the latest genuine parts were used.
      My recommendation is to go back to the person who supplied it

      Reply
  10. Gary says:
    February 28, 2012 at 10:03 pm

    Hi guys I have a samsong sr-s2229c both the fridge and freezer are not cooling but when I power of and turn on again it will cool up till the set temp but will not keep cold until I power off and on again will your kit work for my appliance
    Thanks Gary carter

    Reply
  11. Pete says:
    February 22, 2012 at 10:29 pm

    I have a Samsung American style side by side fridge freezer with temp display on freezer door and have a loud winding noise coming from it which goes away when I open the door, also have ice build up next to left hand vent inside,along with frozen veg draw. The temp reads 4 degrees currently although ive switched it up from 3 to see if it made a difference…..what can I do to sort the problems ???

    Regards Pete

    Reply
  12. Mel says:
    February 5, 2012 at 9:13 pm

    Hi,

    After a power cut my Samsung is showing a horizontal bar on the fridge temperature ( uppermost bar). I see others have had similar problems. Is there a solution – both fridge and freezer are not working

    Reply
  13. Casey290483 says:
    December 18, 2011 at 2:22 pm

    Hi, similar to a post above, we had a power cut last night and the display in my American style side by side fridge freezer us only showing a single flashing line where the fridge temp is normally displayed. Any help would be greatly appreciated especially in this week before Xmas.

    Reply
    • samsungf says:
      December 20, 2011 at 9:55 am

      Hello Casey

      Can you tell me exactly which segment of the LED display is flashing? The display is in a figure of eight and the position of the LED display will indicate to u what the potential problem is.

      Reply
  14. john says:
    November 23, 2011 at 9:43 pm

    How do i reset my samsung American style fridge, its displaying very high temperatures, but in fridge and freezer temperature seems ok, temperature keep going up and down tho”

    Reply
    • samsungf says:
      November 24, 2011 at 10:09 am

      To test the true temperature in your fridge – turn the appliance off at the wall, wait for a few minutes and then turn back on – this will then display true fridge temperature.

      Reply
  15. richard temple says:
    November 16, 2011 at 1:18 pm

    model srs2028 css-both fridge and freezer not cold-water not dispensing.ice build up fridge nr bottom drawers.THANKS

    Reply
  16. Hongjun says:
    October 24, 2011 at 7:35 pm

    Hello,
    I have Samsung fridge/freezer, Model SRS2028CSS. The temperature indicator flashes after it works for 12 hours and then it stops working. I need switch it off and then on to make it works again.
    It work a longer time, about 72 hours after I switched off and dried it for 24 hours.
    After a week, it changes to work for 12 hours again. I wonder if you can let me know what the problems and solutions are.
    Thank you very much

    Reply
  17. joanne gordon says:
    October 18, 2011 at 7:47 pm

    after a power cut my digital temperature display is not working. it is flashing a single line and i have tried switching it off and on again. it is an sr-s2029css

    Reply
  18. Brian says:
    October 18, 2011 at 5:10 pm

    My F/F SR-S2028CVW has just stopped holding the temperature in both sides and the digital readout was showing false readings. I turned it off to reset,and when turned on the true temperature was showing and the temperature started to fall again. All appeared to be working then only to go back a few hours later to find the temperature had risen again. Is there a fix for this problem?

    Reply
  19. M. Soliman says:
    October 9, 2011 at 6:31 pm

    Hi,
    I have a fridge-freezer model S2026CVW. The problem I have comes and goes in the last year or so, but becoming more frequent. What happens is that the “Vacation” feture comes on by itself with the noise of a “door open”, while the temperature display disappears, then it switches back to normal after a few seconds, but keeps repeating the same cycle contineously, sometimes for hours (The door open noise drives us mad) .
    The result of this is a rise in fridge temperture as the fridge is assuming to be in “vacation” mode, leading to some food going off. Can you please advise me !!!! Thanks

    Reply
  20. Clement says:
    October 6, 2011 at 3:35 am

    Hi,

    I have the model SRS2028CSS.

    Freezer and fridge is fine but, Following a power cut I have tried turning it off and restarting it,but it still not starting.the controle panel is blinking this signe -1 . any help is appreciated

    Reply
    • samsungf says:
      October 6, 2011 at 9:46 am

      Hello Clement I have emailed you our chief engineers telephone number. I recommend that you call him and go through the symptoms directly with him. Thanks for visiting our site Graeme

      Reply
  21. Brian says:
    September 30, 2011 at 7:15 am

    Hi,

    I have the model SRS2028CSS.

    Freezer is fine but the fridge temp. in the past hour hour has went down from 19 to 10 this morning and has now risen back up to 18 IN 1 HOUR!!!!

    Its been like this for a few days now, lost all our food. Found a good vidoe on you tube about using a hair dryer on the left hand side but it didn’t help. Look forward to your advice!

    Reply
  22. Ian Edwards says:
    September 28, 2011 at 12:37 am

    Our Samsung Side by Side Fridge Freezer has a digital display which stays constant on the freezer side but fluctuates wildly on the fridge side. The food in the fridge doesn’t feel warm and when I have switched off then back on it displays what I think is the correct temperature. All appeared to be working then only to go back a short time later to find the temperature had risen again. Is there an easy fix for this problem?

    Reply
  23. Steve Window says:
    September 22, 2011 at 11:36 am

    Hi , I have had my Samsung RSH1DBRS fridge / freezer switched of for 2 weeks.On restarting it the freezer will not drop down to freezing temp. I have had a problem with the fridge side , with the common problem of the fan icing up earlier this year ( which I defrosted ) but the fridge is at the right temp at the moment .Have you any suggestions , many thanks Steve.

    Reply
    • samsungf says:
      September 27, 2011 at 4:15 pm

      Hello Steve I have emailed you our chief engineers telephone number. I recommend that you call him and go through the symptoms directly with him. Thanks for visiting our site Graeme

      Reply
  24. Chris says:
    September 19, 2011 at 4:32 pm

    I have a Samsung SR-S2029CSS. Following a power cut, the unit powered back up ok, but the control panel started switching the vacation function on and off every 5 minutes. Sometimes we could switch it back off, but it would come back on, other times none of the buttons would respond at all.

    I have have checked for sticky buttons, and doesn’t appear to be the problem.

    Both fridge and freezer are maintaining their correct temp and panel has stopped switching vacation on or off, but all buttons do not respond, and Ice function is switched off.

    Can this be repaired?

    Reply
  25. Fay says:
    September 11, 2011 at 8:04 pm

    I have a RSH1DBMH and my little boy held the button in for change filter and now i can’t get the light off can you please advise me on how to do this.

    Reply
  26. bob baker says:
    September 6, 2011 at 10:24 pm

    hello i have a samsung sr s20 ,and the freezer will quick freeze all the time,and is showing -26 c
    Any ideas ,I have tried turning it off and restarting it,but it still freezes at maximum low temp

    Reply
  27. kelvin edwards says:
    August 16, 2011 at 11:19 pm

    SRS2028CVW – freezer appears ok although slightly up on temp (was -22 but now -16, fridge not working (22 room temp), water dispenser did stopworking but now ok, small ice build up around what i assume is the water channel tubing through the fridge, switched power off then on and a fault code 3 appeared on the fridge side of the display but` no code on the freezer side – temp then read -20 on freezer and 19 ( although have put ice buckets in fridge to help) on fridge.
    fan was noisy a few days ago but now cannot be heard…. have cleaned excessive dust etc from fins etc underneath ……..
    help…
    also where can i get a service manual for this model ??

    unfortunately i only do boilers not fridges so any help is appreciated

    Reply
  28. kevin says:
    August 16, 2011 at 3:02 pm

    fan and coil continuously freezing up fridge temp high humming noise rs21dgrs will kit solve this

    Reply
  29. Sandy says:
    August 14, 2011 at 7:20 pm

    My F/F SR-S2028CVW has just stopped holding the temperature in both sides and the digital readout was showing false readings. I turned it off to reset,and when turned on the true temperature was showing and the temperature started to fall again. All appeared to be working then only to go back a few hours later to find the temperature had risen again. Is there an easy fix for this problem?

    Reply
  30. joy fuller says:
    August 14, 2011 at 4:34 pm

    we have a SR-L629EV, both fridge and freezer have stopped working for no reason, and dont seem to be cooling even though we have unplugged and reset temp. do you have any suggestions please.

    Reply
    • samsungf says:
      August 15, 2011 at 9:58 am

      this is not one of the usual model numbers so I would recommend initially checking the model number. It may well be its a variation of one of the primary models. I have emailed you seperately asking for you to send us some pcitures to help identify the model, and thus a solution

      Reply
  31. Roy says:
    August 8, 2011 at 5:12 pm

    Hi – just back from holiday. Fridge is working OK but Freezer is not – its warmer than the fridge. Model number SR S29029 CVW. Black sticky liquid (coolant? Oil?) as emerged from underneath. Loathed to get an engineer out if it’s dead…
    Can you advise?
    Thanks
    Roy

    Reply
  32. samsungf says:
    July 4, 2011 at 7:50 pm

    yes we supply water bottles and instructions on how to fit them.

    Reply
  33. samsungf says:
    July 19, 2011 at 12:46 pm

    Hello Peter, I have emailed you directly. Please advise if we can assist further

    Reply
  34. samsungf says:
    September 16, 2011 at 12:21 pm

    Stan I have sent our recommendation to you by email. Thank you for looking at our website

    Reply
  35. samsungf says:
    September 27, 2011 at 4:11 pm

    I have emailed you requesting further information. Thank you for looking at our website

    Reply
  36. samsungf says:
    March 6, 2012 at 10:15 am

    ive emailed you reguesting more info thanks for stopping by at our website

    Reply

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